Privacy Policy for PetPil.com
Effective Date: 01-01-2025
At PetPil, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive from users of our website, PetPil.com.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
- Usage Data: We may collect information on how you access and use our website. This usage data may include your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
PetPil uses the collected data for various purposes:
- To process and manage your orders.
- To communicate with you regarding your account or orders.
- To provide customer support.
- To improve our website and services.
- To send you promotional materials and newsletters (with your consent).
- To monitor the usage of our website and detect technical issues.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, and shipping companies) who have access to your personal data only to perform these tasks on our behalf.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
The security of your data is important to us. We take reasonable precautions to protect your personal information from unauthorized access, use, alteration, or destruction. This includes using encryption for sensitive data during transmission and at rest.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Deletion: You have the right to request that we delete your personal information under certain conditions.
- Withdrawal of Consent: If you have provided consent for us to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at info@petpil.com.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@petpil.com This Privacy Policy is designed to comply with applicable data protection regulations in the UAE and other relevant jurisdictions. By using our website, you consent to the collection and use of information by this policy.